Only the Perfect Match Belongs Here

Only the Perfect Match Belongs Here

We hope everything in your home sparks lasting joy. If you and your cat don't absolutely love it, let us know, and we'll take care of the rest.

Returns & Cancellations

Everything you need to know, simple and transparent.

30-Day Window

You have 30 days from the date you receive your order to initiate a return request.

*Applies only to items purchased directly from petpivot.com.

Shipping Costs
Quality Issue
Defects, wrong item 		We Pay
Personal Reason
Changed mind 		You Pay
⚠️ Important Note

Please do not return products without permission.
Unauthorized returns cannot be tracked and will not be refunded.

  • Returned in original packaging carton.
  • All accessories & manuals included.
  • Product must be thoroughly cleaned.
  • Undamaged and fully functional.

The following cannot be returned:

  • Special order items: Cat Litter.Litter Base Pad.Waste Bags.Waste Container.Support Legs.Power adapter.Cat Litter Remover.
  • Products damaged by improper installation.
  • Items missing serial numbers.
  • Items with user-inflicted scratches.
STEP 1
Step 1
Initiate Return

Email our team at contact@petpivotlitterbox.com.

Please include:
• Order Number
• Reason for return
• Photos/Videos of product & intact packaging

STEP 2
Step 2
Approval & Label

We will review your request. If approved, we will send you a Return Shipping Label (for quality issues) or the correct return address.

STEP 3
Step 3
Pack & Ship

Repack the item in its original carton with all parts. Apply the label or address and drop it off at the carrier.

⚠️ Must be cleaned
STEP 4
Step 4
Refund Issued

Refunds are issued to original payment method within 3-5 business days after inspection.

Want to cancel
an order?

The ability to cancel depends on the shipping status:

✓ Before Shipping

If not shipped yet, we can cancel immediately for a full refund.

Email to Cancel
⚠ After Shipping

If package is en route, we cannot intercept. Please wait to receive it, then follow the Return Process.

⚠️ Damaged Item?

Please inspect your order immediately upon reception. If damaged, contact contact@petpivotlitterbox.com right away.

Still have questions? Email contact@petpivotlitterbox.com

Return & Accessory Policy

✅ Eligible for Return
  • ✓ AutoScooper Cat Litter Box (Main Unit)
❌ Non-Returnable Items (Cannot be returned individually)
  • ✗ Litter Base Pad
  • ✗ Waste Bags
  • ✗ Waste Container
  • ✗ AutoScooper Cat Litter Box Support Legs
  • ✗ Power adapter
  • ✗ Cat Litter Remover

Why are certain accessories non-returnable?

To protect your pet's health and maintain strict industry standards, specific accessories are final sale:

  • Hygiene & Safety: Items designed to handle pet waste carry cross-infection risks and cannot be safely resold.
  • 100% Sterile Guarantee: Even if unused, we cannot medically verify an item's sterility once it leaves our facility. We never restock these to ensure every product we ship is brand new.
  • Consumables: Single-use items like Waste Bags are easily compromised once opened.
Note: If returning the AutoScooper Cat Litter Box, all original accessories must be included. Individual purchases of the accessories listed above are final sale.

Returns & Refunds FAQ

Quick answers to the most common questions—simple and transparent.

You have 30 days from the date you receive your order to initiate a return request.

Applies only to items purchased directly from petpivot.com.
Email our team at contact@petpivotlitterbox.com.

Please include:
• Order Number
• Reason for return
• Photos/Videos of the product & intact packaging
Please do not return products without permission.

Unauthorized returns cannot be tracked and will not be refunded.
Quality issue (defects, wrong item): We pay.
Personal reason (changed mind): You pay.
To qualify for a refund, the return must meet these requirements:
• Returned in original packaging carton
• All accessories & manuals included
• Product must be thoroughly cleaned
• Undamaged and fully functional
The following cannot be returned:
• Special order items: Cat Litter
• Products damaged by improper installation
• Items missing serial numbers
• Items with user-inflicted scratches
We will review your request. If approved, we will send a Return Shipping Label (for quality issues) or the correct return address.
Refunds are issued to the original payment method within 3–5 business days after inspection.
Before shipping: we can cancel immediately for a full refund.
After shipping: we can’t intercept the package—please receive it first, then follow the return process.
Please inspect your order immediately upon reception. If damaged, contact contact@petpivotlitterbox.com right away.
No results. Try searching “shipping”, “refund”, or “30 days”.
Still have questions?
Email us with your order number and photos/videos (if applicable).
Contact contact@petpivotlitterbox.com

Return address

To ensure a smooth return process, please choose the address closest to you.

Option A: California (West)
LINKW+LT0GZZN
9570 Santa Anita Ave, Unit B
Rancho

Option B: New Jersey (East)
LINKW+LT0GZZN
1120 US-22

Option C: Texas (Central)
LINKW+LT0GZZN
5324 Peachtree Rd
Balch